Terms of Service

1. The service

Vivaryum is a cloud-based platform for research animal record management. It provides version-controlled record storage, audit logging, role-based access control, and related features. We may update or change features from time to time.

2. Accounts and access

Access to Vivaryum is organised around organisations. An organisation administrator creates the organisation and invites members. The organisation owner's seat is free. Paid seats grant additional permissions such as write access — Viewer seats (read-only) do not count against paid seats.

• You need a valid email address to receive login links.
• You are responsible for the security of your email account.
• You may not share your account or pass a login link to someone else.
• Organisation administrators are responsible for managing member access and making sure members follow these Terms.

3. Acceptable use

Vivaryum is for lawful purposes only. You must not:

• Store or transmit unlawful, defamatory, or fraudulent content.
• Attempt to access accounts, data, or systems you are not authorised to access.
• Reverse-engineer or decompile the platform.
• Use automated tools in a way that places unreasonable load on our infrastructure.
• Resell or sublicence the platform to third parties outside your organisation without our written agreement.
• Use the platform in a way that breaches applicable animal welfare, research ethics, or data protection laws.

4. Your data

Your organisation owns the data it enters into Vivaryum. We process that data only to provide the service, as described in our Privacy Policy.

You are responsible for the accuracy of the data you enter and for having the right to store it in the platform.

You can export your data at any time. Please do so before cancelling your subscription: we keep organisation data for 30 days after cancellation, then delete it permanently.

5. Billing and payment

Paid seats are billed per seat each month. The organisation owner's first seat is free; Viewer (read-only) members also do not count as paid seats. All other roles are charged per seat.

• Billing is handled by our payment provider, Creem.io. Subscribing means you also accept Creem.io's terms.
• Subscriptions renew automatically each month unless you cancel.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period, and we do not issue refunds for partial periods.
• We may update pricing with 30 days' notice. If you keep using Vivaryum after the notice period, we treat that as acceptance.

6. Availability and support

We aim to keep Vivaryum running reliably, but we cannot guarantee uninterrupted access. We will communicate planned maintenance in advance where possible.

Support is available by email at support@vivaryum.com. Enterprise customers receive dedicated support as set out in their agreement.

7. Intellectual property

Vivaryum and its underlying technology, design, and branding belong to Vivaryum Pty Ltd. These Terms give you the right to use the platform but do not transfer any other intellectual property rights to you.

You grant us a licence to host, copy, and process your data to provide the service. We claim no ownership over your content.

8. Confidentiality

Both parties will treat the other's confidential information as confidential and will not share it with third parties without consent, except where required by law. Your record data is confidential. Our pricing and general platform architecture are not.

9. Warranties and disclaimers

Nothing in these Terms limits any rights you have under the Australian Consumer Law. Subject to those rights, the platform is provided as-is. We do not warrant that it will meet every regulatory requirement applicable to your organisation: you remain responsible for verifying compliance with the frameworks that govern your research.

10. Limitation of liability

Subject to the Australian Consumer Law, our total liability to you for any claim relating to these Terms or the platform is capped at the amounts you paid us in the three months before the claim arose.

We are not liable for indirect or consequential losses, including loss of data, revenue, or business opportunity.

11. Termination

Either party can end the agreement at any time. We may suspend or terminate your access immediately if you breach these Terms, fail to pay, or do something that poses a security risk to the platform or other customers.

When the agreement ends, your access to the platform stops. Sections 4, 7, 9, 10, and 12 continue to apply after termination.

12. Governing law

These Terms are governed by the laws of Victoria, Australia. Any dispute that cannot be resolved through negotiation will go to the courts of Victoria.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of any material changes by email and by posting a notice in the platform at least 14 days before they take effect. Continuing to use Vivaryum after that date means you accept the updated Terms.

14. Contact

Questions about these Terms? Get in touch at support@vivaryum.com.